FAQ

Products

How can you tell that NoordCode products are high quality?

We prove the quality of our foods and supplements by lab tests and certificates. Our strategy is to develop and sell only products that are significantly better than other products on the market. We want to do things better, and provide higher-quality nourishment with European sourcing and manufacturing. For us, it’s as important to have pure ingredients as it is to enjoy what you are eating. Therefore, NoordCode products taste delicious and are a true pleasure to use on a daily basis.


Are all NoordCode products organic?

We look for organic ingredients whenever possible. Sometimes the farms don't have an official certificate for organic production even though their farming were as pure and ecological as possible. The certification is an expensive process, and sometimes passive organic products make more sense for both the producer and consumer.


What does “Pure Ingredients” mean?

NoordCode functional foods and supplements are made of highest quality ingredients; no fillers, no growth hormones, antibiotics, toxins, mould, or oxidation. We use grass-fed, organic, alpine cow’s milk, and raw, pure ingredients whenever possible. That’s why the word “Pure” represents our product line perfectly.


What does “grass-fed” mean?

NoordCode Ghee is made from alpine cow's milk and collagen from French, grass-fed cows. That means the cows have been eating only grass, while grazing freely on the Alps. Grass-fed cows are healthier than farmed cows which are fed grains, antibiotics, and hormones. The saying “you are what you eat”, starts from the beginning of the food chain.


What kind of lab tests do you do?

To make sure that our products meet the highest standards, we test them in an independent laboratory. For coffee, we test aflatoxins and moulds because it’s very important that the coffee beans are as clean as possible. We also test MCT-oil for oxidation and fatty acid profile (ratio of C8 and C10 oils). Collagen powder has many valuable amino acids, and by testing them we confirm the exact ratio. NoordCode Pure Ghee is also tested for being lactose-free and free of oxidation.

 

Why do you focus on European sourcing and manufacturing?

The idea for NoordCode products was born when the founders realised how difficult it is to purchase high-quality nutritional products which are delicious, made in Europe, and also reasonably priced. Majority of the nutrition products sold in EU are imported from around the world. This doesn’t make sense, since we have very high quality foods in Europe, and importing makes the costs and prices rise due to logistics and customs.


What do NoordCode products taste like?

Many healthy food products don’t necessarily taste that good. In our product development, we make sure that also the taste is delicious. For example, NoordCode Coffee roasting process has been refined so that the beans are optimally roasted, without bitter aftertaste. Ghee is another good example; we are very proud of this creamy delicacy. You only need to try one spoon to notice the difference!

 

Ordering

How do I know my order was completed?

You will receive email confirmation once the order has been finalised.

 

Can I cancel or change my order?

It is possible to change your order as long as the products haven’t been paid yet. Get in touch with our customer service to check the status.

 

To which countries do you deliver?

We deliver throughout the EU (check Shipping & Returns).

 

Can I track my order?

You will receive an email with details about your order and delivery. Included is also a tracking number that allows you to check the status of your order. If you haven't received this e-mail within 

 

I haven’t received my order. What should I do?

If you haven’t received your order within 5 business days after placing the order, please contact NoordCode customer service. Did you not receive an answer from us within one working day? Then this may have ended up in your spam filter.

 

What if I’m not happy with the products?

In case you are not fully satisfied, you have the right to return the products within 14 days. Send in such cases an email to [email protected]. We will resolve your request as soon as possible. If you are not satisfied the way we handle your complaint, you can contact geschillenommissie of the Thuiswinkel Organisatie or the European ODR platform.


How can I change my account details?

You can view and edit your account information by clicking "Account" icon on the upper right corner of the page.

 

Why should I create an account when ordering?

It’s easier for you in the future, when you order again. Then your information will be automatically filled for you. You can also view your previous orders and check the delivery status.

 

How do you handle customer data?

We handle customer data securely, according to the European regulations and privacy laws. You can read more about our policy here.

 

Do you offer a guarantee?

If a product for any reason doesn’t meet your expectations, you can return it or request another product as a replacement. If you return your order, we pay your money back and cover the shipping costs. Therefore, ordering from NoordCode.com is risk-free.