Shipping & returns

Delivery


What are the delivery times?

An order that is processed before 23:00 will be shipped the same day. We ship 6 days a week, Sunday till Friday. Our warehousing and logistics partner is Active Ants in Nieuwegein.

What happens to my order if I am not at home?

If you are not present when the package is delivered, you will receive a notification afterwards. You can then choose a new delivery time by following the instructions of the email.

Can I have my order delivered to another address?

Yes, you can specify a different delivery address for your order in "My Account" or during the checkout process.

Do you deliver overseas?

Outside the European Union, we only deliver to the United States and Norway. 

Wat do I pay for shipping?

We do not make a profit on shipping costs and only charge our actual costs. 

in
0-2
kg
2-5
kg
5-10
kg

Free over

Delivery time

AT 10,10 10,10 10,10

€ 175

72 hrs

BE 6,75 6,75 6,75

€ 80

24 hrs

BG 19,20 19,20 20,35

€ 500

48 hrs

CH 19,70 24,45 28,85

€ 500

72 hrs

CY 20,40 20,40 32,35

€ 500

72 hrs

CZ 10,90 10,90 10,90

€ 175

72 hrs

DE 6,25 6,25 6,25

€ 90

48 hrs

DK 6,85 8,10 9,45

€ 175

48 hrs

EE 15,30 15,30 15,30

€ 250

72 hrs

ES 15,45 15,45 15,45

€ 250

96 hrs

FI 11,20 18,90 21,60

€ 250

48 hrs

FR 7,45 10,70 12,50

€ 175

72 hrs

GB* 22,75 22,75 23,85

€ 500

48 hrs

GR 17,90 17,90 19,00

€ 500

48 hrs

HR 17,90 17,90 19,00

€ 500

72 hrs

HU 10,60 15,60 18,60

€ 250

72 hrs

IE 16,00 16,00 16,00

€ 250

72 hrs

IT 10,45 17,60 20,15

€ 250

48 hrs

LI 44,25 58,60 81,65

€ 800

48 hrs

LT 18,80 18,80 18,80

€ 500

24 hrs

LU 9,10 9,10 11,30

€ 175

48 hrs

LV 17,90 17,90 19,00

€ 500

48 hrs

MC 15,50 15,50 15,50

€ 500

48 hrs

MT 20,40 20,40 32,40

€ 500

24 hrs

NO 15,25 19,60 26,00

€250

120-240 hrs

NL 5,35 5,35 5,35

€ 80

72 hrs

PL 7,60 9,95 11,50

€ 175

72 hrs

PT 11,00 18,00 23,00

€ 500

48 hrs

RO 17,90 17,90 19,00

€ 500

72 hrs

SE 12,75 12,75 12,75

€ 250

48 hrs

SI 17,25 17,25 17,25

€ 500

48 hrs

SK 17,25 17,25 17,25 € 500 48 hrs
US 30,60 42,35 58,25 € 500 120-240 hrs

 

Apart from shipping to the United Kingdom, the United States and Norway, we do not ship outside the European Union.

* To our UK customers: orders over £39 can be charged with additional costs by carrier as well as with customs duty.
NoordCode can not be held responsible for this. 

To estimate the delivery cost, add products to your shopping cart, and click on "Proceed to Checkout" button. Then you’ll get an overview of the total price and the shipping cost for your order.

US shipping - terms and conditions

Items in your order that are designated for shipment to countries outside of the E.U. may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Carrier specified in your shipment confirmation e-mail.

If you refuse a shipment from NoordCode, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to NoordCode. This amount will be deducted from your merchandise refund. Please email your shipping and handling questions or comments to [email protected].

I haven’t received my order. Now what?

Your order will be delivered within 5 working days unless stated otherwise. If you haven’t received your order within a week, please contact our customer service.

 

Returns


How to cancel or return the products?

You have the right to cancel your order within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically receive the good.

To exercise the right to cancel, you must inform NoordCode of your decision to cancel this contract by a clear statement (e.g. a letter sent by email). You may use the attached model cancellation form, but it is not obligatory. You can also send it to [email protected]

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse the full payment received from you, including the costs of delivery (except for the additional costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall return the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The costs of returning are for your own account.

Return address:
Active Ants B.V.
Att. NoordCode
Zeelandhaven 6
3433 PL Nieuwegein
The Netherlands