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Shipping & returns


Delivery

 

What are the delivery times?

Our warehousing and logistics partner is Monta BV in Waspik. For the days in transit, see the table below.
Here is more information on carriers per country and their cut-off times. 

Carriers by country

PostNL : NL&BE.
DHL Parcel Connect : HR, HU, PL, PT, RO, SI, SK.
DHL Paket: AT, DE
DPD : CZ, DK, EE, FR, LI, LU, LT, LV, MC, SE.
UPS Standard : BG, CH, ES, FI, GB, GR, IE, IT.
UPS Express : CY, MT.


Cut off times

  • PostNL
    Your order will be shipped the same day if you place it before 11.45 pm on business days and before 5 pm on Sundays. This means that an order placed on Saturday after 6.30 pm will leave our warehouse on Monday.
    PostNL does not deliver on Mondays in the Netherlands.
  • DHL Parcel Connect
    Your order will be shipped the same day if it is placed on working days before 4 pm. This means an order placed on Friday after 4 pm, will leave our warehouse on Monday.This means an order placed on Friday after 4 pm, will leave our warehouse on Monday.
  • DHL Paket
    Your order will be dispatched the same day if it is placed before 11.30 pm on weekdays. This means that an order placed after 11.30 pm on Friday, will leave our warehouse on Monday.
  • DPD
    Your order will be shipped the same day if placed on business days before 11.45 pm. This means an order placed on Friday after 11.45 pm, will leave our warehouse on Monday.
  • UPS Standard & Express
    Your order will be shipped the same day if placed on business days before 4 pm. This means an order placed on Friday after 4 pm, will leave our warehouse on Monday.

What happens to my order if I am not at home?


If you are not present when the package is delivered, you will receive a notification afterwards. You can then choose a new delivery time by following the instructions of the email.

Can I have my order delivered to another address?


Yes, you can specify a different delivery address for your order in "My Account" or during the checkout process.

Do you deliver overseas?


Outside the European Union, we only deliver to Norway. 

What do I pay for shipping?


We do not make a profit on shipping costs and only charge our actual costs. 

 

  Rate
in €
Free
from
Days in
transit
AT 8,75 275 2
BE 7,25 125 1
BG 19,20 450 4-6
CH 24,99 525 2-3
CY 37,00 850 2-3
CZ 10,75 225 3
DE 7,25 125 2
DK 12,99 275 3
EE 21,75 450 4
ES(1) 14,95 325 3
ES(2) 29,75 650 3-6
FI 18 400 3-6
FR 11,95 250 3
GB 15,10 325 3-5
GR 20 450 4-8
HR 11,99 275 3
HU 12,50 300 3
IE 14 300 5
IT 15,50 350 3
LI 22,60 500 3
LT 15,99 350 4
LU 11,50 275 1
LV 19,50 400 4
MC 14,50 300 3
MT 37,55 800 2
NL 6,25 125 1
PL 15,99 350 5
PT(1) 15,50 375 3
PT(2) 36,50 750 3-6
RO 15,75 350 3
SE 15,75 350 3
SI 12,75 275 3
SK 12.75 275 3

ES(1) = Spain excl. the Canary Islands, Balearic Islands and Tenerife.
ES(2) = The Canary Islands, Balearic Islands and Tenerife.

PT(1) = Portugal excl. Azores and Madeira
PT(2) = Azores and Madeira


Apart from shipping to the UK and Switzerland, we do not ship outside the European Union.

To estimate the delivery cost, add products to your shopping cart, and click on "Proceed to Checkout" button. Then you’ll get an overview of the total price and the shipping cost for your order.

Can I have my order delivered to another address?


Yes, you can. You can specify a different delivery address for your order in "My Account" or during the checkout process.

What happens to my order if I am not at home?


If you are not present when the carrier arrives with your parcel, you will see this in the tracking link. If your parcel is delivered to a pick-up point, the address should be listed in the tracking link. There will no longer be a note in the letterbox, so always keep an eye on the tracking link!

I have not received my order on the agreed date. Now what?


Your order will be delivered within 5 working days, unless stated otherwise. In the Track & Trace that you receive from us you can see if the package has been delivered to a pickup point. If you have not received your order, you can contact our customer service. Do not forget to mention your order number. This order number starts with NC and ends with five digits.

The tracking links says delivered, but I haven't received anything. What to do?


Sometimes parcels are delivered somewhere else if you're not at home, but unfortunately this is not always indicated in the tracking link. So if your parcel has been delivered and you do not know where, please let us know as soon as possible, but within two weeks at the latest. Do not forget to mention your order number. We have four weeks to investigate. For this purpose, carriers ask for a non-receipt statement completed and signed by the recipient, which we will send to you. Send this back to us as soon as possible so we can start the investigation for you.

My order is damaged or incomplete


Unfortunately it can sometimes happen that a parcel arrives damaged or incomplete.

Do not accept your package if it has visible damage. Check immediately upon receipt that the contents of your parcel are complete and intact.

If you discover after receipt that there is damage or missing products, take a picture of:

  • The outside of the box
  • The inside of the box
  • The shipping label on the box
  • The damage (detailed)

Then send these photos directly to our customer service so we can come up with a solution as soon as possible. Do not forget to mention your order number. Please keep the box and products until we have responded to your message.

We need the information within 4 days to be able to report the damage to the carrier in time.

Not filing a complaint or not contacting us does not affect the legal warranty. However, you can help us to validate our own claims against the transport company and the transport insurance.

I have a questions about the quality of my product


Although we treat our products with the utmost care, unfortunately it can sometimes happen that something is out of order. If you have any concerns about the quality of a delivered product, please let us know as soon as possible! We will fix it, but also want to investigate it properly. Please state as clearly as possible what is wrong. Also send clear photos of the product, packaging, expiration date and Batch Code. Please keep the product until we have responded to your message.

Returns

 

How to cancel or return the products?


You have the right to cancel your order within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically receive the good.

To exercise the right to cancel, you must inform NoordCode of your decision to cancel this contract by a clear statement (e.g. a letter sent by email). You may use the attached model cancellation form, but it is not obligatory. You can also send it to [email protected].

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation


If you cancel this contract, we will reimburse the full payment received from you, including the costs of delivery (except for the additional costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall return the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

What to do when returning?


If you wish to return a product or order, please return the goods in their original packaging without undue delay and, in any case, no later than fourteen days from the day you notify us of the cancellation of this agreement.

You will only be liable for the depreciation of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. Should this be the case, we may deduct the damage from the amount to be refunded.

The cost of returning the goods is for your own account.

You can arrange your return in 2 ways:

  1. You can arrange your return order via our website. The advantage of this is that we can refund the purchase amount or send you another product as soon as we can see in the tracking link that the parcel is returning to our warehouse. When reporting the return, please enter the order number and the e-mail address you used to place the order, plus the reason for the return. In the comments field, indicate whether you would like a refund or a replacement product sent to you.

    After online checkout, you can download the return label and then stick the return label on the parcel. The costs we charge for a return label vary per country.

    See the table in the section. Shipping costs for an overview of the fees per country.

  2. You can also arrange the return yourself. In that case, the responsibility for the return is entirely yours. Please inform us by Email and write the address below on the box.

    To ensure proper administration, we ask you to include a note with your order number and whether you would like a refund or a replacement item.

    We will refund the purchase price once we have received your return at our warehouse. Please note that the processing time for returns both with the carrier and in our warehouse is longer than for regular shipments.

Return address:

Monta BV 
Att. NoordCode
Hooiweg 11
5165NL Waspik
The Netherlands

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