It can always happen that something doesn't quite go as planned. We advise you to first report complaints to us by sending an email to [email protected]. If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
As of February 15, 2016 it is also possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not dealt with elsewhere, you are free to file your complaint via the platform of the European Union.
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